GamCare logo
Our Helpline and live chat are available as usual and we're able to provide telephone and online support. For our updated information regarding COVID-19 (Coronavirus) please click here.
Go Back

Privacy Policy

Your privacy is important to us. It is our policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website,

This policy is effective as of 18 March 2021 and was last updated on 18 March 2021.

What information do we collect?

When you visit this website, our servers may automatically log the standard data provided by your web browser, such as your device's Internet Protocol (IP) address, the page you visited, and the date and time of your visit. When consented to, this website also makes use of Google Analytics to track visitor behavior. No personal identifiable information is collected and IP addresses are anonymised prior to storage.

We collect and process the following information via Google Analytics regarding visitors to our website, however this data is non-identifiable to individuals and is not used for any purpose other than to better understand how and why people may be using our online services, so that we can continue to improve them and adapt to changing needs:

  • Details of visits to our site, i.e. how many people are accessing our site, whether they have visit before, when they visit and for how long, and which pages they view;
  • Where users are located in the world, what type of devices they are using to access our site;
  • How users accessed our site, including whether this was through a social media platform (please note that we do not have access to any individual accounts).
  • Information on the estimated demographic of people accessing our site (this information is provided through Google Analytics via cookies);
  • Interactions with certain website elements, such as links and buttons.

How we use that information?

We use the information we collect about you to better understand how this website is used and how it can be improved.

Who is collecting that information?

We use Google Analytics to analyse the use of our site. Google Analytics generates statistical information about the use of our site through ‘cookies’. A cookie consists of information sent by a web server (our site) to a web browser (the application you are using to access the site, such as Google Chrome) and stored by the browser. Information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:

With whom is this information shared?

Google Analytics data is shared with select partners for the purposes of improving the services offered. These partners include: GamCare, Gamban, GAMSTOP, and Ipsos Mori.

Limits of this Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Chat with a trained Adviser now...

This chat window is completely private and secure. If you would like to keep a copy of your chat, your Adviser can show you how to do this.

If for any reason you experience issues with connectivity while using live chat, please press 'Retrieve Message'. Do not refresh the page.

We're for you 24 hours a day, 7 days a week.